Refund and Returns Policy

Effective Date: January 16, 2025

Address: 506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/

1. Introduction

At Luxuriobath, we are committed to providing our customers with high-quality electronic products and exceptional service. We understand that sometimes returns and refunds are necessary, and this Refund and Returns Policy explains our procedures for handling such situations. This policy applies to all purchases made through our website, https://luxuriobath.com/, at our physical store located at 506 N 10th St Junction, Texas (TX), or through any other sales channels we may utilize. By making a purchase with Luxuriobath, you (“you,” “the customer”) agree to the terms outlined in this policy. This policy should be read in conjunction with our Terms and Conditions, Privacy Policy, and Sales Policy.

2. General Return Eligibility

We accept returns on most new, unopened, and unused products within 30 days of the original purchase date. To be eligible for a return, the product must meet the following criteria:

  • Condition: The product must be in its original, new condition, meaning it is unused, undamaged, and in a resalable state.

  • Packaging: The product must be returned in its original packaging, with all original labels, tags, and protective materials intact.

  • Accessories: All accessories, manuals, cables, components, and any other items originally included with the product must be returned.

  • Proof of Purchase: You must provide a valid proof of purchase, such as a receipt, order confirmation, or invoice.

  • Return Authorization: A return must be authorized by Luxuriobath before being sent back. Returns without prior authorization will not be accepted.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Contact our customer support team at info@luxuriobath.com or call us at (915) 446-9030 within 30 days of your purchase to request a return authorization number (RA#).

  2. Provide Information: You will need to provide your order number, the product you wish to return, and the reason for the return.

  3. Receive Return Instructions: Our customer support team will provide you with a specific RA# and detailed instructions for shipping the product back to us.

  4. Package Your Return: Carefully package the product in its original packaging, including all accessories, manuals, and components. Please ensure the package is securely sealed to prevent any damage during transit.

  5. Ship the Return: Ship the product to the address specified in the return instructions. Ensure that the RA# is clearly visible on the outside of the package.

  6. Track Your Return: We recommend using a shipping method that provides tracking information and insurance. You are responsible for the risk of loss or damage during return shipping.

  7. Wait for Processing: Once we receive your return, our team will inspect the product to verify that it meets the return eligibility criteria.

  8. Receive a Refund/Exchange: If the return is approved, a refund will be processed to your original payment method, or you may receive an exchange, as per your initial request.

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (such as shipping an incorrect or defective item), you are responsible for all return shipping costs. This includes the cost of packaging, shipping, and insurance (if applicable).

  • Luxuriobath Responsibility: Luxuriobath will cover the return shipping costs if the return is due to an error on our part, such as an incorrect item being shipped, or if the product is determined to be defective within the manufacturer’s warranty period.

5. Refund Options and Processing

  • Refund to Original Payment Method: If your return is approved, we will process a refund to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear on your account.

  • Refund Timing: The time it takes for your refund to appear may vary depending on your bank or payment provider.

  • Original Shipping Costs: Please note that original shipping costs are generally non-refundable unless the return is due to our error.

  • Partial Refunds: In certain cases, such as when a product is returned with missing components or is not in its original condition, a partial refund may be issued, subject to the condition of the returned product.

6. Exchange Options

  • Subject to Availability: If you prefer an exchange over a refund, this is subject to product availability at the time of your return.

  • Exchange Procedure: If you wish to exchange a product, we recommend returning the original item and placing a new order for the desired product. Alternatively, you can follow the standard return process, and specify that you prefer an exchange and our customer support team will guide you.

7. Non-Returnable Items

The following items are generally not eligible for return or exchange, unless they are found to be defective or the return is due to an error on our part:

  • Opened Software: Software that has been opened or downloaded is not eligible for return due to licensing and copyright restrictions.

  • Personal Care Items: Personal care items, such as headphones, earbuds, and grooming products, are not eligible for return due to hygiene reasons, if the packaging has been opened.

  • Gift Cards: Gift cards are not refundable and cannot be returned.

  • Items Sold as “Final Sale” or “Clearance”: Products marked as “Final Sale” or “Clearance” are generally non-returnable and non-refundable.

  • Customized or Special Order Items: Products that have been customized or specially ordered cannot be returned unless they are defective.

  • Items Damaged due to Misuse or Neglect: Products damaged due to misuse, neglect, or improper handling are not eligible for return.

8. Defective Products

  • Warranty Coverage: If a product is found to be defective within the manufacturer’s warranty period, you are eligible for a repair, replacement, or refund, as per the terms of the manufacturer’s warranty.

  • Reporting Defect: Please contact our customer support team immediately if you believe you have received a defective product. We will provide instructions on how to proceed with the warranty claim or return process.

  • Inspection: Upon receiving the returned defective product, our team will inspect and verify the defect.

9. Restocking Fees

  • Applicable Situations: In certain cases, a restocking fee may be applied to returned items. This may occur if:

    • The original packaging is damaged or missing.

    • Accessories, manuals, or components are missing.

    • The product shows signs of use or damage beyond normal wear and tear.

  • Amount of Fee: The restocking fee may vary, and you will be informed of the fee before your refund is processed. Typically, restocking fees can range from 10% to 25% of the original purchase price.

10. International Returns

  • Currently Not Offered: At this time, Luxuriobath primarily ships within the United States. If we offer international shipping in the future, additional terms and conditions for international returns will apply. Please contact our customer service for specific questions about returning international orders ( if permitted in the future) .

11. Changes to This Policy

Luxuriobath reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. It is your responsibility to review this policy periodically for updates.

12. Contact Us

If you have any questions or concerns about this Refund and Returns Policy or need to initiate a return, please contact our customer support team at:

Luxuriobath
506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/