Sales Policy

Effective Date: January 16, 2025

Address: 506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/

1. Introduction and Scope

This Sales Policy outlines the terms and conditions under which Luxuriobath offers and sells electronic products and related services to its customers. This policy applies to all purchases made through our website https://luxuriobath.com/, at our physical store location at 506 N 10th St Junction, Texas (TX), or via any other sales channels we may utilize. By purchasing products from Luxuriobath, you (“you,” “the customer”) acknowledge and agree to abide by the terms stated in this Sales Policy. This policy is intended to be read in conjunction with our Terms and Conditions and Privacy Policy.

2. Product Information and Availability

Luxuriobath strives to provide accurate and comprehensive information about all products offered for sale. This includes detailed descriptions, specifications, images, and, where applicable, user manuals. However, please be aware of the following:

  • Accuracy of Information: While we make every effort to ensure the accuracy of product descriptions and information, we do not guarantee that all content is error-free. Minor variations in color, specifications, or packaging may occur.

  • Product Availability: Product availability is subject to change without notice. The inclusion of a product on our website or in our store does not guarantee that it is in stock. We will make every effort to notify you promptly if a product you have ordered is unavailable.

  • Product Images: Images used on our website are for illustrative purposes only. The actual product may vary slightly from the image displayed.

  • Technical Specifications: Technical specifications and features are provided based on information provided by manufacturers. Luxuriobath is not responsible for any discrepancies or inaccuracies in technical specifications.

3. Pricing and Payment

  • Pricing: All prices displayed on our website or in our physical store are in U.S. dollars (USD) and are subject to change without prior notice. Prices may vary based on promotions, sales events, or other factors.

  • Taxes: Sales tax will be applied to all purchases as required by law. The exact amount of sales tax will be calculated at checkout and displayed before you complete your order. You are responsible for any applicable taxes, duties, or fees.

  • Payment Methods: Luxuriobath accepts a variety of payment methods for your convenience, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other online payment platforms. We utilize secure payment processing services to ensure the confidentiality and security of your payment details.

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel your order, even if you have received an order confirmation. If a pricing error occurs, we will notify you and provide you with the option of either canceling your order or proceeding with the corrected price.

  • Promotional Codes and Discounts: Promotional codes, coupons, and discount offers may have specific terms and conditions, including expiration dates, product restrictions, or other limitations. These codes cannot be applied to previous purchases, are not redeemable for cash, and are limited to one per customer unless otherwise stated.

4. Order Placement and Confirmation

  • Order Submission: An order is considered placed when you complete the checkout process on our website, submit an in-store order, or place an order through any of our accepted sales channels.

  • Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email serves as an acknowledgement that we have received your order request but does not constitute acceptance of your order.

  • Order Acceptance: We reserve the right to accept or reject any order for any reason, including but not limited to product unavailability, suspected fraudulent activity, or pricing errors. An order is only accepted and a contract of sale is formed when we ship the product(s) to you.

  • Modification or Cancellation of Orders: Once an order is placed, you may not be able to modify or cancel it. If you need to make changes, please contact our customer service team as soon as possible at (915) 446-9030 or info@luxuriobath.com and we will do our best to accommodate your request, although we cannot guarantee changes or cancellations.

  • Order Tracking: Once your order is shipped, you will receive an email with tracking information, enabling you to monitor your shipment’s progress.

5. Shipping and Delivery

  • Shipping Options: Luxuriobath offers various shipping options, which will be presented during the checkout process. Shipping options and costs may vary depending on the delivery location, product type, and shipping method.

  • Shipping Costs: Shipping costs will be calculated and displayed before you finalize your order. These costs may include handling fees in addition to shipping charges.

  • Delivery Times: Estimated delivery times are provided as a guide and are not guaranteed. Delivery times may vary due to factors outside our control, such as weather conditions, carrier delays, or logistical issues.

  • Shipping Restrictions: We may have shipping restrictions to certain locations due to postal regulations, geographical limitations, or other factors. You will be notified if your delivery location is subject to any restrictions.

  • Risk of Loss: The risk of loss and title for all items purchased from Luxuriobath pass to you upon our delivery to the carrier. It is your responsibility to inspect the package and contents upon receipt.

  • Delivery Address: You are responsible for ensuring your shipping address is accurate and complete. We are not responsible for packages delivered to an incorrect address due to inaccurate information provided by you.

  • International Shipping: Currently, Luxuriobath primarily ships within the United States. If international shipping becomes an option in the future, additional terms and conditions will apply.

6. Return and Refund Policy

  • Return Eligibility: Luxuriobath accepts returns of new, unopened products within 30 days of the original purchase date. Returned items must be in their original packaging, with all original accessories, manuals, and components included.

  • Return Authorization: To initiate a return, you must first contact our customer support team at info@luxuriobath.com or call us at (915) 446-9030 to obtain a return authorization number and instructions. Returns without authorization will not be accepted.

  • Return Shipping: Unless the return is due to an error on our part (such as shipping an incorrect or defective item), you are responsible for the return shipping costs. We recommend using a shipping method with tracking and insurance as we are not responsible for any lost or damaged packages.

  • Inspection of Returned Items: Upon receiving your return, we will inspect the product to verify that it meets the return eligibility criteria.

  • Refunds: If the return is approved, a refund will be processed to the original method of payment within 7 to 10 business days. Please note that refunds may not include the original shipping costs.

  • Exchanges: If you would like to exchange a product, we recommend that you return the original item and place a new order.

  • Non-Returnable Items: Certain items are not eligible for return or exchange, including but not limited to opened software, personal care items, or items that have been damaged due to misuse or neglect.

  • Restocking Fees: In some cases, a restocking fee may apply to returned items, particularly if the product’s packaging is damaged, components are missing, or if the product has been used. Any restocking fees will be disclosed to you upon return authorization.

7. Warranties

  • Manufacturer’s Warranty: Most products sold by Luxuriobath come with a manufacturer’s warranty. The warranty terms, duration, and coverage vary depending on the manufacturer and the specific product. Luxuriobath is not the warrantor for these products.

  • Warranty Claims: If you have an issue covered under the manufacturer’s warranty, please refer to the warranty information provided with the product. We will assist you in contacting the manufacturer and submitting a claim, if required.

  • Luxuriobath Warranty: Luxuriobath does not provide any separate warranties beyond the manufacturer’s warranty.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Luxuriobath shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the purchase, use, or inability to use our products or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

9. Sales Policy Changes

Luxuriobath reserves the right to update or modify this Sales Policy at any time without prior notice. The most current version of our Sales Policy will be posted on our website, and you are responsible for reviewing these terms periodically. By continuing to make purchases from Luxuriobath, you agree to be bound by the most current version of the Sales Policy.

10. Customer Support

If you have any questions, concerns, or need further clarification on this Sales Policy, please contact our customer service team at:

Luxuriobath
506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/