Shipping Policy

Effective Date: January 16, 2025

Address: 506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/

1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased from Luxuriobath. This policy applies to all orders placed through our website, https://luxuriobath.com/, at our physical store located at 506 N 10th St Junction, Texas (TX), or through any other sales channels we may utilize. By making a purchase from Luxuriobath, you (“you,” “the customer”) acknowledge and agree to the terms stated in this Shipping Policy. This policy should be read in conjunction with our Terms and Conditions, Privacy Policy, Sales Policy, and Payment Policy.

2. Shipping Destinations

  • Domestic Shipping: Luxuriobath currently ships primarily within the United States.

  • International Shipping: At this time, we do not offer international shipping. If international shipping becomes available in the future, we will update this policy accordingly and provide specific terms and conditions for international deliveries.

  • Shipping Restrictions: We may have shipping restrictions to certain locations due to postal regulations, geographical limitations, or carrier restrictions. You will be notified if your delivery location is subject to any restrictions during the checkout process or by our customer service team.

3. Shipping Options

Luxuriobath offers various shipping options to meet your needs. The available shipping options will be displayed during the checkout process and may include:

  • Standard Shipping: Our standard shipping option typically takes 3-7 business days for delivery, depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery times typically between 1-3 business days.

  • Other Options: We may offer additional shipping options from time to time. These will be clearly communicated during the checkout process.

  • Carrier Choice: We reserve the right to select the carrier for your shipment based on cost and efficiency, unless otherwise specified during the checkout process. We typically utilize reputable carriers such as FedEx, UPS, and USPS.

4. Shipping Costs

  • Calculation: Shipping costs are calculated based on a combination of factors, including the weight and dimensions of the package, your shipping address, and the chosen shipping option.

  • Display at Checkout: The shipping costs will be calculated and displayed clearly at checkout before you finalize your order.

  • Handling Fees: Shipping costs may include handling fees in addition to carrier charges to cover packaging and processing.

  • Free Shipping: From time to time, we may offer free shipping promotions. These promotions will be subject to specific terms and conditions and will be clearly communicated on our website.

  • Shipping Surcharges: In some instances, a shipping surcharge may apply to certain oversized, heavy, or fragile items. This will be clearly indicated during the product selection and checkout process.

5. Order Processing Time

  • Processing Period: We aim to process and ship all orders within 1-2 business days of payment confirmation. However, processing times may vary depending on order volume and product availability.

  • Order Placement Timing: Orders placed after 12:00 PM CST will be processed on the next business day.

  • Weekends and Holidays: Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Verification: For security purposes, we may need to verify your payment and shipping information before processing your order, which may result in a slight delay.

6. Delivery Times

  • Estimated Delivery Times: Estimated delivery times are provided as a guide and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or logistical issues.

  • Business Days: Delivery times are based on business days, which exclude weekends and holidays.

  • Carrier Delays: Luxuriobath is not responsible for delays in shipping due to carrier-related issues, but we will work with you to resolve any such issues.

7. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

  • Tracking Portal: You can use the provided tracking number to monitor your shipment’s progress through the carrier’s tracking portal.

  • Real-Time Updates: Real-time tracking updates may not always be available immediately after shipping, so please allow a few hours for tracking information to become active.

8. Delivery Address

  • Accuracy: You are responsible for ensuring that your shipping address is accurate and complete. We are not responsible for packages delivered to an incorrect address due to inaccurate information provided by you.

  • Address Changes: If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. We cannot guarantee that changes can be made once the order has been processed or shipped.

  • Signature Requirements: We may require a signature for delivery of certain high-value items. This will be indicated during the checkout process or in your shipping confirmation email.

9. Risk of Loss

  • Transfer of Risk: The risk of loss and title for all items purchased from Luxuriobath pass to you upon our delivery to the carrier.

  • Inspection: It is your responsibility to inspect your package upon receipt. If there is any damage or missing items, please contact our customer service team immediately.

10. Damaged or Missing Items

  • Reporting Damage: If you receive a package with visible damage, please report it to the carrier immediately upon receipt. Contact our customer service team as soon as possible with photos of the damaged package and items, and we will work to resolve the issue.

  • Missing Items: If you are missing items from your order, please contact our customer service team immediately. We will investigate and take appropriate steps to resolve the matter.

11. Lost Packages

  • Investigation: If your package is lost in transit, please contact our customer service team. We will initiate an investigation with the carrier, which can take several business days.

  • Resolution: If the investigation confirms that your package was lost, we will work with you to either reship your order or issue a refund.

12. Shipping Policy Changes

Luxuriobath reserves the right to update or modify this Shipping Policy at any time without prior notice. The most current version of our Shipping Policy will be posted on our website, and you are responsible for reviewing these terms periodically. By continuing to make purchases from Luxuriobath, you agree to be bound by the most current version of the Shipping Policy.

13. Contact Us

If you have any questions, concerns, or need further clarification on this Shipping Policy, please contact our customer service team at:

Luxuriobath
506 N 10th St Junction, Texas (TX)
Phone: (915) 446-9030
Email: info@luxuriobath.com
Website: https://luxuriobath.com/